Terms & Conditions
By placing an order with Caledonian Cowgirl you are agreeing to the following terms and conditions:
Deposit & Payment
A £50 non-refundable deposit is required prior to any design work commencing. The balance of payment is due once the client has approved final proofs, and prior to sending to print. Bank transfers are the preferred payment method, but alternative methods of payment are available on request. Our BACS details will be provided on all invoices.
Cancellations, Refunds & Replacements
In the event of an order being cancelled by yourselves, Caledonian Cowgirl will not refund any money once design work has started. Printing is commenced once final approval has been given by the client. If you have any issues regarding the quality of the print, or any missing items, please contact Caledonian Cowgirl within 5 days and we will immediately seek to rectify if necessary.
Digital proofs are sent via email as PDFs throughout the design process. It is the responsibility of the client to check all proofs are accurate, so please check carefully for any errors with spelling or grammar, and also make sure the correct information is on the final design – such as dates, times, names. Due to the bespoke nature of the design work, no refunds will be given if any errors have been identified after a proof has been signed off and sent to print. Please note that your screen colour can differ when printed and although colours are matched as best as possible sometimes there are slight differences. Any changes required to the wording must sent by and a new proof will be sent to be signed off, prior to printing.
Caledonian Cowgirl maintains the copyright for all design work, and it cannot be reproduced or copied in any way without written permission. Legal action will be taken if this occurs.
All of our orders are sent either via courier or Royal Mail, and are fully tracked and insured. We are not responsible for any duty costs, delays, damages or loss caused by the carrier. If you require international shipping please get in touch to discuss.
We reserve the right to use and share all of our designs for marketing purposes on social media, our website, in print, and at shows and exhibitions. Sensitive personal information, such as addresses will not be shown.
Our trading address is Greystones, Lochlibo Road, Caldwell, Glasgow G78 4AA. Please note that visits to our studio are appointment only.
The content of this website is subject to change without notice. The material used within this website is owned or licensed to Caledonian Cowgirl and cannot be reproduced, in accordance with copyright law.